At VNDANCE.info, it is our pleasure to serve you with an unparalleled level of service comparable to the quality of the fine products we offer. Please order with care. We are unable to accept returns or make exchanges on any DVDs, Video tapes, CDs or any merchandise except:
1) If an item is received in a damaged condition
2) If there is an error in an order on our part. (Items must be returned within fourteen days of delivery for replacement as ordered.)
For defective tapes: First, please check the tracking system on your VCR. Then try another tape to see if the same problem occurs.
Please Request Return in email us. Upon receipt of your request, we will e-mail you an approved return confirmation along with return instructions and a return address.
All returns must be pre-authorized. Unauthorized returns may be refused or disregarded and the customers will be responsible for all the costs and loss (shipment fees, etc.)
The return procedure (including placing the return request and sending back return items) needs to be completed within 30 days from the date your product left the warehouse.
All returned items will be examined once they have been received. Any unqualified return(s)/ exchange item(s) will be returned to the customer at the customer’s expense.
Any problem (damaged/defective/missing/incorrect items ) regarding to the received package, should contact us within 10 days of took delivery, or the request would not be accepted. We will replace the new product for you if anydamaged/ incorrect items are received; however, please leave the product in its original packaging.
All refunds are for merchandise only. All shipping and handling fees are non-refundable. The orders will be charged full shipping rates on all exchanges.
Returned items that are not received in the original packing will be subject to a 50% repackaging fee.
The purchaser will be responsible for the shipping fee if the shipment has been refused, the purchaser has given us a wrong address, or if the purchaser has not signed for receiving shipment. To avoid unnecessary loss of time and money, please provide us with your correct order information. If you do not wish your order to be returned to you, we will treat your returned parcel as a return order and any charge/credit/restriction will be applied to our return policy.
For your protection, we suggest that you carefully pack the return parcel and return it to us by a carrier that offers parcel tracking information (e.g., UPS, FedEx, TNT Express, USPS Registered Mail). VNDANCE.info is not liable for any costs associated with the damage or loss of any return shipment during transit.
Please allow 10-15 business days for your return to be processed once we have received the merchandise. All returned items will be examined once received and you will be informed by email if your return has qualified you for credit or a replacement.
Credit card companies vary in the time they take to reflect a credit to your account or monthly statement. Please allow 1 – 2 billing cycles for the refund to appear on your statement.
VNDANCE.info reserves the right to change all return policy without further notice. Should there be any disputes on the order, VNDANCE.info’s decision shall be final.